||HOME > About YCH > Quality Programs
YCH Group Policy Statement
We are committed to quality leadership through operations and service excellence by making continuous improvements that exceed the expectations of our customers and the standards of our competitors.
We aim to provide an Awesome Customer Experience and encompass Total
Quality Management into our Systems Oriented Environment . In our Learning Organisation , we strive to have Continuous Process Improvement in our bid to become the No.1 SCM Company in Asia Pacific.
Management of Quality
Being a world-class service provider, YCH's Quality deployment continuously goes the extra mile to enhance customer satisfaction levels by re-engineering the existing processes to create additional value, target for Zero Defects in Service Delivery and uphold our World-class Quality Image worldwide.
Recognizing that Quality is a long journey towards business and operational excellence, YCH believes in sharing lessons learned among various operational units for benchmarking good practices. Hence, our Quality approach towards work is defined by a determination to continuously stay ahead of the pack.
Quality Management Reviews are carried out regularly with the YCH Management Team to evaluate the effectiveness of the Quality System in achieving the Group’s Quality Policy and Objectives. The results are then shared and clearly communicated to all involved.
Quality System Auditors
Our Proof of Promise
Every customer account is subjected to at least one internal quality audit. To align the customer quality expectations from various industries, our team of quality system auditors are trained and certified in multiple International Standards to support their business initiatives and innovations.
ISO 14001 & OHSAS 18001
Here at YCH, we establish and maintain a system that assesses and documents environmental impacts; establish responsibilities; provide resources, training and communication for our employees to better understand the importance of environmental awareness; ensure monitoring and review by management and develop objectives for continuous improvement.
The ISO 14001 certification is the international quality standard for environmental management systems (EMS). This accreditation indicates YCH’s proven ability to adopt proactive measures to manage the impact of our business vis-a-vis the environment on a continuous basis.
YCH is also OHSAS 18001 – certified (the safety management system to the internationally recognized Occupational Health and Safety Assessment Series), meaning that we treat the health and safety protection of our employees as an utmost priority as they go about performing their day-to-day business activities.
The YCH Quality Management System – ISO 9001:2008 certification is accredited by the prestigious Det Norske Veritas (DNV). Our certified scope covers the following areas - Total Integrated Logistics Services and Management (Transportation, Warehousing, Distribution, Intribution TM , Intrabution TM , Retrogistics TM and International Freight Forwarding).
Good Distribution Practice (GDP)
Started by the Health Sciences Authority of Singapore (HSA), the GDP standard means that YCH is more than equipped in managing the quality and integrity of products, especially pharmaceutical, throughout the entire distribution chain.
We have received the certification for GDPMDS (Good Distribution Practice for Medical Devices in Singapore) as well, which covers the import and supply of wholesale medical device products in Singapore. Organizations that are involved in distribution or importing Medical Devices in Singapore are required to obtain the GDPMDS certificate prior to applying for an Importer or Wholesaler’s License. With this, YCH demonstrates its ability to maintain the quality and integrity of medical device products throughout the entire supply chain process.
Leadership in Energy and Environmental Design (LEED)
As a member of the Singapore Chemical Industry Council’s (SCIC) Responsible Care programme, YCH is committed to caring for the environment and maintaining high standards of operations for our clients particularly in the chemicals, healthcare and pharmaceutical sectors, where stringent requirements are critical. With our continued achievements in Employee Health & Safety Code and Emergency Response Code, we aim to provide stakeholders with assurance in terms of effective safety and health measures.
Certified the Gold Status under LEED, our YCH DistriPark - Chennai is the first green warehouse in India, saving 30% of energy and has a reduced Carbon Dioxide usage of 440tonnes a year.
As an environmentally proactive company, YCH has put in a tremendous amount of resources into ensuring our facilities are eco-friendly. The LEED Green Building Rating System TM is an internationally accepted benchmark for design, construction and operation of high performance green buildings. Developed by the US Green Building Council (USGBC),the LEED standard certifies that buildings have improved performance across energy savings, water efficiency, CO2 emissions reduction, improved indoor environmental quality, and stewardship of resources and sensitivity to their impacts.
Most recently, our YCH DistriPark – Yangshan Free Port in the Shanghai Lingang area was also given this prestigious nod of approval by the USGBC authority.
A demonstration of our company’s pledge to contribute to sustainability by transforming the way our facilities are designed, built and operated. YCH is committed to ensuring its facilities are built with world-class, environmentally-friendly standards, and will continue to develop more cost-efficient and energy-saving green buildings.
Double ‘A’ Class Enterprise Certification
The highest echelon of Green Lane approval in China, the ‘AA’ Class Status has been conferred onto us both in Xiamen and Tianjin by the local customs authorities. This certification is an acknowledgement of our outstanding track record in management of customs declaration and documentation-related processes for the past few years. Being an ‘AA’ Enterprise means that our customers can enjoy more expedited and efficient service when their goods pass through these particular hubs.
To date, only a handful of companies have been awarded this accolade and it signifies the trust the Chinese government has in our management of goods and cargo.